Name
Lisa Glenn
Where are you based?
Florida
Job Title
Sr. Area Manager
How long have you worked at AvantStay?
2 years
How would you describe your job & responsibilities to someone who doesn’t work in your field?
As an operational wizard in the Vacation Rental World, I orchestrate seamless experiences across multiple markets, ensuring guests enjoy unforgettable stays while owners’ assets are meticulously cared for. My role encompasses a myriad of dynamic components, from leading a service-minded team to fostering innovation and alignment with processes. I prioritize motivating team members, nurturing empathy in every interaction, and continuously refining our approach to exceed expectations.
Additionally, I oversee the coordination of services provided by local vendors, fostering strong relationships and ensuring quality. Above all, my commitment is to deliver unparalleled customer service, crafting memorable experiences that inspire lasting loyalty and advocacy.
How do you like to start your work day?
My day begins with a steaming cup of coffee, fueling both body and mind. Next, I dive into reviewing communications, staying connected and informed. Lastly, I craft a focused To-Do List, setting the stage for a productive and purposeful day ahead.
What teams do you collaborate the most with at work?
Guest Experience & Owner Experience
What is your favorite thing about working at AvantStay?
Our core company values is my favorite thing. HERO – Hungry, Excellent, Resilient, and Open. These values shouldn’t be encompassed just professionally, but personally as well.
We are not just a company; we’re a community united by The PEOPLE. Here, passion pulses through every interaction, and drive propels us forward towards greatness. Our team is a tapestry of diverse talents and perspectives, each thread woven with purpose and dedication.
Together, we’re not content with simply being the best—we’re committed to redefining what’s possible. We’re not afraid to push the boundaries, challenge the status quo, and think outside the box to solve even the most complex problems.
What advice would you give to someone looking to join your team?
Within our team, strength is forged in unity, where each link plays a vital role. To thrive here, embrace growth both personally and professionally. Refuse the shadows of “Not my problem” or “Not my job,” for in neglecting what must be done, we forsake our collective purpose. This field beckons the bold, the proactive, and the accountable—the ones who understand that our success is woven from the threads of our collective effort.
What is something that you’re proud of that you’ve accomplished in your role?
I am absolutely thrilled to share that I’ve played a pivotal role in spearheading an exciting initiative aimed at transforming our inspection cadence. This change is set to empower our market teams, fostering a proactive approach rather than a reactive one when it comes to pinpointing maintenance and cleanliness issues.
This shift will undoubtedly enhance the experience for our guests and owners, allowing us to consistently surpass expectations. We intend to roll this out to many other markets. With delighted guests, satisfied owners, and glowing reviews, we’re on track for unparalleled success!
Which AvantStay home is on your bucket list?
I’m thrilled to share my absolute top picks with you, and trust me, they’re not just ordinary stays—they’re extraordinary experiences that’ll leave you breathless with excitement!
First up, we have the mesmerizing Lighthouse Villa nestled in the enchanting paradise of Key West. Imagine stepping into a world where history dances with contemporary charm, where every corner whispers tales of the past while embracing the vibrant spirit of today. This iconic villa isn’t just a place to stay; it’s a living tribute to Key West’s rich heritage. With its eclectic decor, it’s like stepping into a kaleidoscope of colors and cultures, immersing yourself in the very essence of Key West’s vibrant soul. From the moment you set foot in Lighthouse Villa, you’ll feel the pulse of the island beating in harmony with your own.
Now, let’s talk about Coco Mango in Fort Myers—a true phoenix rising from the ashes of Hurricane Ian’s devastating touch. Just like the resilient souls who’ve weathered the storm, Coco Mango stands tall, a beacon of strength and beauty amidst adversity. Picture this: a haven reborn from the ashes, where every brick, every beam tells a story of triumph over tragedy. This isn’t just a place to rest your head; it’s a testament to the human spirit’s indomitable will. From the moment you step through its doors, you’ll feel the warmth of its embrace, a reminder that beauty can emerge even from the darkest of times.
So, whether you’re drawn to the historic allure of Key West’s Lighthouse Villa or captivated by the resilient beauty of Coco Mango in Fort Myers, one thing’s for sure—your stay will be nothing short of extraordinary, filled with moments that’ll stay etched in your heart forever.
What is something that most people don’t know about you?
I am an Alaskan Sourdough- born and breed! BTW – It will always be “Let’s go snow-machining!”
I also can’t smell (because of growing up in a print shop).
What do you like to do in your spare time?
First and foremost spend time with family and friends. Other faves are poker and reading.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I don’t think this is unusual or interesting really, but it did help define who I am today.
In Fairbanks, Alaska, during the legendary pipeline days, my parents opened a small printing and drafting supply business that would soon carve its name into local history.
Our humble shop became a beacon of innovation and dedication, with our very names engraved on a statue commemorating our contributions to the community.
When my father passed away, the mantle of leadership fell squarely on my mother’s shoulders. Undaunted, she carried on, and I found myself growing up amidst the whirlwind of activity at “the shop,” absorbing lessons in resilience and hard work with every passing day.
Despite being her daughter, I knew there were no shortcuts to success. I started from the ground up, learning the ropes and earning my stripes through sweat and determination. My mother instilled in me not just a work ethic, but a passion for excellence that would shape my journey and define who I am today. From those formative years amidst the clatter of blueprint machines and the scent of ammonia, I emerged stronger, wiser, and ready to take on the world.
What is your favorite AvantStay memory?
Please know that I LOVE our guests, but I still chuckle thinking of the one that called in to complain that the shuffleboard had sand on it. For those of you who don’t know – it is supposed to be there.
What’s the best advice you’ve ever received?
Be Kind. Don’t argue with a fool.
What’s your favorite Slack channel?
#avantstaymoments: It’s a channel where we share special moments our team has experienced or our guests have shared at our properties. You might see guests’ proposal photos they’ve shared, festival gifting action-shots from our Area Managers, or team photos when we get together in person for things like the Solar Eclipse.
What’s your favorite AvantStay employee perk?
The COA Community!
Where is your favorite vacation spot?
Camping. Anywhere. Especially without cell service. Usually because it is with family and friends and a time to reset!