How would you describe your job & responsibilities to someone who doesn’t work in your field?
I supervise operations and employees for the LA/Malibu and Newport Beach markets. My teams are responsible for cleaning, inspecting and maintaining the great homes in our portfolio, and I work as a liaison between homeowners and Owner Support team members.
I handle all employee scheduling and product ordering for my markets, as well as organizing home assignments for team members.
I also work with our marketing team to create monthly newsletters for our homeowners. I regularly meet with prospective homeowners to determine if their home is a good fit for AvantStay, and I work with the sales and onboarding teams to get homes live for guests rentals.
How do you like to start your work day?
I start with Slack, Spokephone and emails, before I jump into SalesForce for in-stay guest issues and inspection scheduling. Then I have my morning meetings with the LA/Malibuteam and the Newport Beach teams.
What teams do you collaborate the most with at work?
Guest Experience and Owner Support
What is your favorite thing about working at AvantStay?
The people I work with!
What advice would you give to someone looking to join your team?
Be ready to work hard and to make memories that will last our guests a lifetime.
What is something that you’re proud of that you’ve accomplished in your role?
Building the LA/Malibu and Newport Beach markets and teams. We’ve expanded both markets significantly, and we have brought on great people who work very well together. Teamwork!
Which AvantStay home is your favorite?
Hollywood Overlook in Los Angeles. It’s an incredible home overlooking all of LA with an amazing design, including a pool and spa.
Give us a fun fact!
I make great blueberry muffins.
What do you like to do in your spare time?
Go paddleboarding with my daughter.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
Filmmaker
What is your favorite AvantStay memory?
Rewarding team members for their hard work with bonuses and raises.
What’s the best advice you’ve ever received?
When someone shows you who they are, believe them.
What’s your favorite Slack channel?
#PetsOfAvantStay: Everyone shares photos of their pets here! This is my dog, Lily.
What’s your favorite AvantStay employee perk?
The cellphone and gym allowance we get.
What has working at AvantStay taught you about the most?
The value of constantly improving technology in our industry.
Where is your favorite vacation spot?
Anywhere in Europe! This is at the Vltava River in Prague.
She felt lucky to travel with AvantStay but we’re the lucky ones for hosting the beautiful and well-traveled Helen Owen over the Thanksgiving holiday! There’s a reason she has over 1M Instagram followers, and we think it’s because she doesn’t just stay at nice places, she PLAYS at nice places. Here’s what she had to say about the experience:
What did you love most about your experience with Avantstay?
First and foremost, my renting experience with AvantStay was already elevated due to the exceptional selection of properties available from the get go. Searching for a property to book usually involves a lot of digging to find a hidden gem amongst average options, such is not the case with AvantStay. Every single option is a property I could see myself booking, and that already makes the experience so much more inspiring and exciting.
Can you tell us about a day in the life from your stay at our Newport home?
Ahh, our Newport days were just so lovely! We’d wake up, Whitney would volunteer to go downstairs and make us coffee. Then we’d all pile in the master bedroom for a little 8 a.m. coffee talk and giggles (our group giggles a lot, usually at complete nonsense). Once the coffee would fully kick in, we’d throw on our workout gear and get up to move our bodies in some capacity, whether it be a Barry’s class or a virtual session (it’s so much easier to find motivation to workout as a group!). Followed by brunch and lounging around our Newport home. The late afternoon would be spent on the beach, sipping on cold Kirra tea, people watching, laughing at absolutely nothing per usual, taking hundreds of photos, and debating on what to order for dinner. We’d end the night watching the sunset with takeout and an outdoor movie out on our canal-front deck. Pretty magical day, if you’re asking me!
What happens in Malibu stays in Malibu, but if you had to share one funny story from your trip, what would it be?
We booked our AvantStay home in Malibu to celebrate Friendsgiving early, before our group split for the holidays. We happened to book on the hottest possible early November day—it was hitting high 90s, even on the Malibu coast! Feeling divinely blessed by the weatherman, we all show up to the property in our finest November-summer attire—shorts, skirts, not a jacket in sight. But as we pulled up to the house, we were suddenly swallowed by a dense low hanging fog. You couldn’t see beyond a dozen yards, and the fog was absolutely bone-chillingly FREEZING. It somehow was 90 and full sunshine 5 minutes up the road, but our house just happened to be in the middle of a pocket of polar ice clouds. Luckily I had a big bag of clothing to distribute and we saw our personal cloud coverage as a welcome opportunity to get into the Fall spirit and cozy up. The fog had nothing on us, we ended up having the most special Friendsgiving!
Bringing loved ones together is central to AvantStay’s mission. How did you and your friends celebrate Friendsgiving?
We set up a picnic style banquet in the gorgeous yard of the Bluewater Malibu property. Our friends from Bliss Beach created a gorgeous outdoor dining experience for our group, with a Fall inspired table-scape, lots of pillows to cozy up on, and slow jams playing throughout the evening. We invited all our friends, got catering from our favorite restaurant (True Food Kitchen), and loaded up on good conversation, squash pie, and lots of wine. I couldn’t have imagined a better, more memorable evening for us to celebrate our friendships and togetherness.
What’s something only your friends know about you?
I like to eat, A LOT. I mean, I can (almost) keep up with Zack’s portions. And while I definitely try to steer myself toward healthy options, I need to indulge frequently to stay sane! Pie is a definite weakness.
You travel a lot. Is there anything that makes traveling with AvantStay unique?
Traveling with AvantStay is a much more personable, elevated experience for many reasons. Everything from the selection of properties, to the ease of the AvanStay app, thoughtfulness and presentation upon check-in, to the level of hospitality and dedication from the AvantStay team to making the stay memorable, catered specifically toward my needs. It all makes for a unique, far more pleasant travel experience.
We have homes all over! Where do you dream about traveling next (within our markets) and why?
I have been dreaming of a snowy escape! I would love to run away to an AvantStay home in Tahoe or Park City, Utah! And perhaps never return.
You’re a big-time wellness guru. Did you find it possible to stick to healthy habits at our homes?
Wellness came so easily during my stays! My biggest motivation is my friends and Zack, so staying active and healthy in our AvantStay home happens just as easily as it would at home (if not more, due to the increased motivation from my very active friends!).
Are you a pool or beach girl?
Beach all the way! But if there’s a pool, I won’t be opposed to that either.
These days, cleanliness and safety are more important than ever. Did you feel that AvantStay made it easy for you to WFH and travel safely?
Every single safety measure was taken and met! The deep cleaning/sanitation process in particular was taken so seriously! We arrived to the Malibu home a tad early and witnessed the end of the cleaning process and we couldn’t believe how thorough it was. Being that we were early for our check in, the cleaners even asked us to wait before entering to fully let the sanitation process complete which we appreciated so much!
Was there a particularly Instagrammable moment that didn’t make it on your feed while you were at Newport or Malibu?
Although you might think we’re not the group to let an Instagram-worthy moment pass by un-captured, we all decided via group text before our Malibu Friendsgiving to consciously “unplug” from our screens for the entire evening. Of course we captured the magic of the picnic set-up, but beyond that we put our phones away. After dinner we all piled around the fire pit, ate pie and had meaningful conversations. That fire pit moment was definitely a highlight of my year, and I still captured and stored the memory, just not on my phone.
Our properties in Arizona, Colorado, and Utah are perfect for both spa-goers and adrenaline seekers. Do you prefer relaxation or adventure while vacationing?
Ah, this is so hard! I am such a mix of both—I can’t really pick one over the other because I feel like the perfect trip usually involves a balance. Although, I am never mad to go a little heavier on the relaxing scale, with a couple adventures thrown in the mix to keep it fun. But if you ask me to stay home and relax I will gladly oblige.
How would you describe your job & responsibilities to someone who doesn’t work in your field?:
I help design all sorts of things that have our logo on them! This includes, but is not limited to, logos, branded swag, all types of signage, art/wallpaper, social posts, presentations, emails, videos, and other miscellaneous marketing materials. I also brainstorm and create branded moments for our guests and homeowners, and assist in ideating and executing marketing campaigns. In addition, I manage the online swag store where anyone can purchase our fun merch that I’ve helped source and design!
How do you like to start your work day?
I like to start by rolling out of bed, grabbing a chocolate protein shake from this huge pack I get from Costco, and sipping away while catching up on my Slack messages and emails and checking on my list of tasks for the week. If I have a lot of meetings that day and don’t feel like my jammies aren’t cute enough for a Google Meet, I might change my outfit before I start my work day too.
What teams do you collaborate the most with at work?
The marketing, design/procurement, and field ops teams.
What is your favorite thing about working at AvantStay?
I love how amazing all my coworkers are and being able to visit our awesome properties whenever I want! I’ve stayed at so many AvantStay’s with friends and family and it’s always an amazing time. It’s also really cool to see my designs come to life when I spot something I’ve made at our homes!
What advice would you give to someone looking to join your team?
Make sure you keep up with the latest Instagram/TikTok trends so you aren’t confused about the videos we share and understand our meme references.
What is something that you’re proud of that you’ve accomplished in your role?
I think the design of our first hotel, The Wesley in Palm Springs. With my interior design direction and custom art and wallpaper, the talented AvantStay team transformed this building into something much more than just a rest stop. Because of the pops of pink and the lively, eclectic design, The Wesley has become a popular spot for influencers and celebrities. I can’t tell you how many times I’ve seen one of my internet friends post the cutest content from their stay at the Wesley and booked it without me knowing because they thought it was such a cute place. My favorite part of the Wesley is the “Instagrammable moment” I designed which is the pink wall that has a neon sign that says “Good Times Are Calling” with vintage phones hung underneath. I thought it would be the perfect setup for people to take pics with their friends while holding their phones like they’re calling each other.
A close second for something I’m proud of is the photobooth at our Monkey Tree hotel. It’s designed by me from head to toe including the Monkey Tree’s logo. It’s such a fun thing to have at our property because it prints and emails you the photos you take, so you have a physical and digital memento from your stay.
Which AvantStay is on your bucket list?
It’s got to be Buena Vista in Coachella Valley. I’ve probably used Buena Vista’s photos the most out of all of our properties in so many designs, so it’s only fitting I go see it in person. It’s gorgeous with its huge blue lake and the interior design is one of my favorites. I also designed the logo for the estate and the neon signs hung up around the house so I would love to see how they turned out! Definitely will be taking a photo in the infinity hot tub with the desert sunset and mountains in the background.
What is something that most people don’t know about you?
I’ve never been to Asia even though I am half Filipino. Hopefully changing that next year!
What do you like to do in your spare time?
Thrift shopping even though there is no more room in my 4 closets.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I started an online vintage clothing business when I was 13 and it taught me so many things that I definitely use at all the jobs I’ve gotten since including this one. I sourced merchandise, photographed and edited photos, managed and marketed the shop, handled customer service, and designed many different logos for the brand all throughout high school and college.
What is your favorite AvantStay memory?
Our last Marketing offsite in Destin, Florida was amazing. The team grew so much since the last time we had an offsite so it was awesome finally getting to meet everyone. It was also my first time on the east coast and our homes there are gorgeous. I loved having fun with the team with all the activities we did, especially winning the sand castle contest with our AvantMermaid.
What’s your favorite Slack channel?
My favorite Slack channel is #avantstay-moments because I love seeing all the amazing gift spreads that the Field Team creates with our branded merch.
What’s your favorite AvantStay employee perk?
The unlimited PTO combined with the AvantStay booking credits.
What has working at AvantStay taught you the most?
How to juggle a lot of different responsibilities at once. When I started, our Marketing team was super small and basically just 3 people so I was doing graphic design, influencer marketing, photography/photo editing, copywriting, social media managing, and swag sourcing and designing all at once. Definitely peak startup vibes! Now we have a super talented Marketing team that has mini teams that handle all of those branches of marketing, so I can really focus on my favorite which is graphic design!
Where is your favorite vacation spot and why?
So far, it’s been Hawaii. Can’t beat those beaches! Took my AvantStay water bottle and hats with me of course.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
In a nutshell, my job is to care! Care about the properties I manage, the guests that stay in them, the experiences that are had, and care about the homeowners that own these beautiful homes. I oversee a wonderful team who helps these goals come to fruition. We work hard to make sure our guests have a positive and flawless experience during their time with us. We treat our properties as if they are our own, with a focus on maintenance, cleanliness, and design.
How do you like to start your work day?
Sitting at my desk in my sun room with a cup of coffee, with my dog by my side growling at absolutely nothing out in the distance.
What teams do you collaborate the most with at work?
All areas of the operations department and the guest experience team.
What is your favorite thing about working at AvantStay?
The creativity and cohesiveness between all of the departments. We all work together to find the best solution and answer to anything and everything ranging from a guest issue, to product development, to marketing/sales strategies . We all want the best for each other and to grow to be better the next day.
What advice would you give to someone looking to join your team?
Be adaptable! Every day is different, and your plan for the next hour can change within one minute. It’s the best challenge and that’s what makes it so fun.
What is something that you’re proud of that you’ve accomplished in your role?
Growing the 30A market. I’ve helped build this market from 0 to 25 properties, while also investing in the Destin market’s operational growth and success.
Which AvantStay home is on your bucket list?
Blackwater Bay Hideaway in Pensacola ~ it’s in a very secluded and peaceful location on the bay, but still close enough to downtown where all the fun festivities are. It’s the perfect balance.
What is something that most people don’t know about you?
I have an identical twin sister. If you see someone in New York, there’s a 99% chance it isn’t me.
What do you like to do in your spare time?
Spend time in my garden with my dog, Aspen. We’re growing pumpkins this year!
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I was a financial transcriptionist in college. I quit after I had to start transcribing medical diagnoses and eulogies, and moved on to a more positive and energetic job as a lead banquet server at our convention center. I got to serve during a Jimmy Buffett concert, so it was definitely the right move!
What is your favorite AvantStay memory?
Picking up what felt like 1 million burst water balloons in a courtyard at one of our properties with my director Chloe, as we prepped for a VIP guest arrival. We were very determined to get every last balloon.
What is the best advice you’ve ever received?
It’s nice to be important, but it’s more important to be nice.
What’s your favorite Slack channel?
#avantstaymoments. This is a channel where we post behind-the-scenes footage from our properties in between stays, special moments with guests, and the like.
Where is your favorite vacation spot?
Italy! Nobody cares about anything other than doing what makes them happy, and it is beautiful to witness.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I work in property management. I run vacation homes.
How do you like to start your work day?
A good cup of coffee and good music.
What teams do you collaborate the most with at work?
Vendor Operations
What is your favorite thing about working at AvantStay?
The work environment! It’s so friendly and positive.
What advice would you give to someone looking to join your team?
Be confident – it sounds more intimidating than it really is!
What is something that you’re proud of that you’ve accomplished in your role?
We started the Telluride market! We worked hard and dedicated all of our time to turning the market around to improve scores and our partner relationships. Today we stand as an AirBnB Superhost!
Which AvantStay home is on your bucket list?
Gray Fox Lodge in Sherrills Ford, NC.This home is big, beautiful and right on the water with many great amenities! Plus it’s in a state I haven’t been to yet!
What is something that most people don’t know about you?
I like to lay low with my friends. I love to hike in the summer or hit the slopes in the winter. You’ll find me in the outdoors no matter what the season is.
Where is your favorite vacation spot?
Japan! It was a beautiful country filled with amazing people, art and history. The food and night life were unbeatable.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
As an operational wizard in the Vacation Rental World, I orchestrate seamless experiences across multiple markets, ensuring guests enjoy unforgettable stays while owners’ assets are meticulously cared for. My role encompasses a myriad of dynamic components, from leading a service-minded team to fostering innovation and alignment with processes. I prioritize motivating team members, nurturing empathy in every interaction, and continuously refining our approach to exceed expectations.
Additionally, I oversee the coordination of services provided by local vendors, fostering strong relationships and ensuring quality. Above all, my commitment is to deliver unparalleled customer service, crafting memorable experiences that inspire lasting loyalty and advocacy.
How do you like to start your work day?
My day begins with a steaming cup of coffee, fueling both body and mind. Next, I dive into reviewing communications, staying connected and informed. Lastly, I craft a focused To-Do List, setting the stage for a productive and purposeful day ahead.
What teams do you collaborate the most with at work?
Guest Experience & Owner Experience
What is your favorite thing about working at AvantStay?
Our core company values is my favorite thing. HERO – Hungry, Excellent, Resilient, and Open. These values shouldn’t be encompassed just professionally, but personally as well.
We are not just a company; we’re a community united by The PEOPLE. Here, passion pulses through every interaction, and drive propels us forward towards greatness. Our team is a tapestry of diverse talents and perspectives, each thread woven with purpose and dedication.
Together, we’re not content with simply being the best—we’re committed to redefining what’s possible. We’re not afraid to push the boundaries, challenge the status quo, and think outside the box to solve even the most complex problems.
What advice would you give to someone looking to join your team?
Within our team, strength is forged in unity, where each link plays a vital role. To thrive here, embrace growth both personally and professionally. Refuse the shadows of “Not my problem” or “Not my job,” for in neglecting what must be done, we forsake our collective purpose. This field beckons the bold, the proactive, and the accountable—the ones who understand that our success is woven from the threads of our collective effort.
What is something that you’re proud of that you’ve accomplished in your role?
I am absolutely thrilled to share that I’ve played a pivotal role in spearheading an exciting initiative aimed at transforming our inspection cadence. This change is set to empower our market teams, fostering a proactive approach rather than a reactive one when it comes to pinpointing maintenance and cleanliness issues.
This shift will undoubtedly enhance the experience for our guests and owners, allowing us to consistently surpass expectations. We intend to roll this out to many other markets. With delighted guests, satisfied owners, and glowing reviews, we’re on track for unparalleled success!
Which AvantStay home is on your bucket list?
I’m thrilled to share my absolute top picks with you, and trust me, they’re not just ordinary stays—they’re extraordinary experiences that’ll leave you breathless with excitement!
First up, we have the mesmerizing Lighthouse Villa nestled in the enchanting paradise of Key West. Imagine stepping into a world where history dances with contemporary charm, where every corner whispers tales of the past while embracing the vibrant spirit of today. This iconic villa isn’t just a place to stay; it’s a living tribute to Key West’s rich heritage. With its eclectic decor, it’s like stepping into a kaleidoscope of colors and cultures, immersing yourself in the very essence of Key West’s vibrant soul. From the moment you set foot in Lighthouse Villa, you’ll feel the pulse of the island beating in harmony with your own.
Now, let’s talk about Coco Mangoin Fort Myers—a true phoenix rising from the ashes of Hurricane Ian’s devastating touch. Just like the resilient souls who’ve weathered the storm, Coco Mango stands tall, a beacon of strength and beauty amidst adversity. Picture this: a haven reborn from the ashes, where every brick, every beam tells a story of triumph over tragedy. This isn’t just a place to rest your head; it’s a testament to the human spirit’s indomitable will. From the moment you step through its doors, you’ll feel the warmth of its embrace, a reminder that beauty can emerge even from the darkest of times.
So, whether you’re drawn to the historic allure of Key West’s Lighthouse Villa or captivated by the resilient beauty of Coco Mango in Fort Myers, one thing’s for sure—your stay will be nothing short of extraordinary, filled with moments that’ll stay etched in your heart forever.
What is something that most people don’t know about you?
I am an Alaskan Sourdough- born and breed! BTW – It will always be “Let’s go snow-machining!”
I also can’t smell (because of growing up in a print shop).
What do you like to do in your spare time?
First and foremost spend time with family and friends. Other faves are poker and reading.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I don’t think this is unusual or interesting really, but it did help define who I am today.
In Fairbanks, Alaska, during the legendary pipeline days, my parents opened a small printing and drafting supply business that would soon carve its name into local history.
Our humble shop became a beacon of innovation and dedication, with our very names engraved on a statue commemorating our contributions to the community.
When my father passed away, the mantle of leadership fell squarely on my mother’s shoulders. Undaunted, she carried on, and I found myself growing up amidst the whirlwind of activity at “the shop,” absorbing lessons in resilience and hard work with every passing day.
Despite being her daughter, I knew there were no shortcuts to success. I started from the ground up, learning the ropes and earning my stripes through sweat and determination. My mother instilled in me not just a work ethic, but a passion for excellence that would shape my journey and define who I am today. From those formative years amidst the clatter of blueprint machines and the scent of ammonia, I emerged stronger, wiser, and ready to take on the world.
What is your favorite AvantStay memory?
Please know that I LOVE our guests, but I still chuckle thinking of the one that called in to complain that the shuffleboard had sand on it. For those of you who don’t know – it is supposed to be there.
What’s the best advice you’ve ever received?
Be Kind. Don’t argue with a fool.
What’s your favorite Slack channel?
#avantstaymoments: It’s a channel where we share special moments our team has experienced or our guests have shared at our properties. You might see guests’ proposal photos they’ve shared, festival gifting action-shots from our Area Managers, or team photos when we get together in person for things like the Solar Eclipse.
What’s your favorite AvantStay employee perk?
The COA Community!
Where is your favorite vacation spot?
Camping. Anywhere. Especially without cell service. Usually because it is with family and friends and a time to reset!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
The main responsibility of the Field team is to take care of the homes that we manage, as well as the guests who stay in them. We conduct inspections regularly to ensure the homes’ operations are up to standard, and our guests have a comfortable, clean and fun environment to stay in.
We communicate with guests during their stay if they have any issues or questions. We communicate with the housekeeping team and supply items for the home, such as guest consumables and housekeeping supplies.
We perform general maintenance tasks on repairs that need to be done to the home. We help keep the kitchen and housekeeping closet organized, and we replenish necessary homewares regularly to ensure the best standard for our guests.
How do you like to start your work day?
I like to start my workday by going over all of the properties I manage and their cases to ensure there are no maintenance tasks needing attention. I also like to find ways to update or upgrade the home prior to my visit.
What teams do you collaborate the most with at work?
I collaborate with the housekeeping team and the maintenance techs to ensure tasks are being done properly and in a timely fashion.
What is your favorite thing about working at AvantStay?
The freedom to do my job, knowing that your team trusts you, and the decisions you make for the well-being of the home and guests.
What advice would you give to someone looking to join your team?
Be prepared to work consistently and be available. Always ask if somebody needs help after you have completed your job. Always have a positive attitude and ask for help when needed. This job requires some multitasking and the ability to communicate effectively in order to gain trust with homeowners and your team.
What is something that you’re proud of that you’ve accomplished in your role?
I feel the most proud when I get a homeowner approval for something that needs to be replaced, whether it be an entire refrigerator or something small like an air filter replacement.
I truly enjoy helping even when I’m off the clock. I will jump on a Slack thread for the Coachella Valley team and assist when needed, due to my location being very convenient for most of the homes we manage.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I’m focused on creating outstanding experiences for both our guests and homeowners, while tackling challenges to drive our business forward. Working with our engineering team, I prioritize, plan, and launch features across our website, mobile app, and homeowner portal. Beyond that, I collaborate with our marketing and sales teams to drive new business to AvantStay.
How do you like to start your work day?
With coffee and my laptop catching up on Slack and email!
What teams do you collaborate the most with at work?
Engineering, Operations, Marketing, and Customer Experience
What is your favorite thing about working at AvantStay?
The people! Everyone is excited about the problems we’re solving. It’s an engaging, fast-paced place to work and I enjoy the collaborative spirit between teams.
What advice would you give to someone looking to join your team?
No day is the same! Be ready to adapt quickly to change, step outside your comfort zone, and take extreme ownership over critical business problems.
What is something that you’re proud of that you’ve accomplished in your role?
I’m proud of the work we did to improve the guest experience after they’ve booked a stay with AvantStay. Previously, required information we needed from guests and key home information were scattered across various spots, making it difficult for guests to know where to look. Now, guests can find everything they need in our new Booking Hub. Whether you’re signing your guest agreement or upgrading your stay with a private chef or massage, you can do it all in the Booking Hub!
Which AvantStay home is on your bucket list?
Ute Lodge in Telluride, CO is a must-visit for me! This home seems like the ideal spot to bring a bunch of friends, spend all day on the slopes, and relax in the evening by the fire or in the hot tub.
Give us a fun fact!
I used to play competitive travel chess.
What’s your favorite AvantStay employee perk?
No-vacancy! I live near some of our Colorado properties, so when one is free for a weekend I’ll drive up Friday to stay in one of our beautiful homes and enjoy the mountain air.
Where is your favorite vacation spot?
It’s hard to pick a favorite…but my most recent trip was to Torres del Paine in Chile, which was unbelievable! Every hike had absolutely jaw-dropping views and the wildlife was amazing. Definitely worth the 33 hours it took to get there!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
Operations is about being able to pivot, to find efficiencies and lead. No day is the same and that’s what I love about it! We get to wear multiple hats, work cross-departmentally and collaborate, meet awesome owners and be movin’ and shakin’ all the time. Operations is not for the faint of heart or those who like routine. You need to be ready to jump at any given point!
How do you like to start your work day?
I am someone who likes to get my blood pumping immediately – so hand me a cup of coffee and then I’ll be either outside running or teaching Barre3. This allows me to move, get some clarity for the day ahead and set intentions.
What teams do you collaborate the most with at work?
In operations, we get to work with a very large group of talented people. Over the past year, us operations folk at AvantStay have been working very closely with our product team. What would traditionally not be seen as a match made in heaven, it has been for us and has contributed to our success. Their willingness to dive deep and problem solve, listen and see what tools they can bring to the table has been a game changer.
What is your favorite thing about working at AvantStay?
I know it sounds cheesy, but the best part about working at AvantStay is the people. My direct team, the leadership and exec team, our guests and owners, etc. We as a company put people first and that is the key to success.
What advice would you give to someone looking to join your team?
For anyone looking to join my team or operations in general, I would say to work with an extreme sense of urgency. Urgency to problem solve and make guests and owners happy. Working with urgency allows you to achieve whatever you want. That’s my secret sauce and a major contributor to my career.
What is something that you’re proud of that you’ve accomplished in your role?
Being in operations, we collaborate on a lot of projects. But what am I most proud of? My team, hands down. Their growth, execution and success. I am nothing without them and I strive to be the best version of me, every single day for them.
Which AvantStay home is your favorite?
My favorite home in my direct region is Ocean’s Eye in Charleston! Located on Folly Beach and one of the last homes on the peninsula, the views are unmatched. The home is modern, has all of the amenities you could want and gives you views for days.
Give us a fun fact!
I am extremely competitive—with others and with myself. I’m a winner y’all.
What do you like to do in your spare time?
I love to be outside exercising, having lazy beach days, traveling around the globe and spending time with my husband and fur children.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I wouldn’t say it’s the most interesting, but I have immense pride in it—I did sales for my family’s garbage company in Oregon. Trash runs deep in our roots and we started the first garbage company in the Pacific Northwest in the early 1900’s. My grandfather has one of the last privately owned garbage companies on the West Coast. We’re trashy but classy!
What is your favorite AvantStay memory?
My favorite AvantStay memory is visiting the Berkshires and Hudson Valley for a market visit. Although our footprint isn’t huge in this area, our homes are gorgeous and the scenery is breathtaking.
What’s the best advice you’ve ever received?
To do what you truly love, whether it makes you money or not. Thanks, Dad.
What’s your favorite Slack channel?
Hard to choose! I love looking at #AvantStayAppreciation. In there you get to see all of the wonderful things our different teams do to guarantee a quality guest experience.
What’s your favorite AvantStay employee perk?
Getting to travel, duh! I most recently stayed at an AvantStay in Austin for the Formula 1 race and that was amazing.
What has working at AvantStay taught you about the most?
To take risks, trust the other teams around you and stay authentic.
Where is your favorite vacation spot?
Gosh, it’s hard to choose. You can always catch me having a lazy beach day, but I am a history nerd at heart and that usually dictates where we travel to. I love Amsterdam. I’ve been there several times and it never gets old. The history, the people, the architecture. I love every second of it.
You went places and did things—and we’re here to celebrate it. Grab your favorite bevvie and join us as we explore the best parts of our year spent together.
In total, we’ve hosted over 1Mguests and 150,000 stays.
@madydewey on Instagram, at a Lake Tahoe AvantStay
…and you love to go places.
Thanks to our 1,800 properties in over 140 destinations, it’s never been easier for you to do so.
AvantStay’s Palmetto in Charleston
Have your cake and eat it, too.
This year, we hosted stays for 3,571 birthday celebrations.
@mandy on Instagram, at AvantStay’s Mesquite38 in Coachella Valley
Let’s talk numbers.
Our revenue grew 1,034% in the last 3 years.
AvantStay’s Buena Vista in Coachella Valley
Thanks for Slaying on IG
You came, you shared, you conquered. Some of our fave events and weddings you let us be a part of:
@poosh at AvantStay’s Buena Vista in Coachella Valley@celciusofficial at AvantStay’s Mirabella in Coachella Valley@lydiacwei at AvantStay’s Buena Vista in Coachella Valley@chanellewhitacre at AvantStay’s Buena Vista in Coachella Valley
How would you describe your job & responsibilities to someone who doesn’t work in your field?
My role is in a very unique area in the company. I work with all aspects and departments of AvantStay. I assist with FO (Field Opps) when they need CX support or better understanding. I assist Product with learning what the gaps may be within our product and the customer experience. I understand issues guests may face first, and assist with informing Revenue Management, Marketing, or Product on many fixes or solutions.
I have taken on the training and development of all new CX/agents and new hires in the company. In doing so I continue to stay up to date with all the current processes and systems. I assist with the creation of any new SOP and constantly update the current ones. I manage directly a downline of 10 and strive to always assist with the coaching and development of all team members. A strong team is my goal and knowledge is power.
How do you like to start your work day?
My day starts with a Celsius or a coffee, catching up on any questions on Slack I may have (which working with so many departments could be a very large number), then catching up on any emails from the night before.
What teams do you collaborate the most with at work?
Product and I speak constantly about how we can improve based on the customer experience and questions that my agents receive. But I am in talks with Rev Management, Marketing, FO, Policy and lately Mergers and Acquisitions quite a lot.
What is your favorite thing about working at AvantStay?
I came to work here because of my skill sets from learning Computer Science and Customer Experience and my passion for traveling. My favorite thing is the fact I can constantly learn, work closely with different teams, and see my ideas or tips for improvement go into action directly to affect customer experience and journey.
What advice would you give to someone looking to join your team?
Don’t be afraid of change. Stay open minded and diligent. We are a startup in a fast growing and changing industry and landscape. Be flexible, challenge yourself, and never stop learning.
What is something that you’re proud of that you’ve accomplished in your role?
I have helped to revamp the training program for Agents here at AvantStay. I now have trained and developed 40% of our current agents. This is still something I am continuing to improve as well as we continue to look toward the future and with many systems changing.
I have helped to build up and lead many GOS (future CX leaders) and continue to coach them as we grow as a company.
I have helped to build out a learning database on Slab for all employees to have a place as a resource for self-learning and deeper understanding.
I have assisted with creating a better feedback loop for mergers and acquisitions so we can continue to ensure a smooth process for guests who may be just coming over the AvantStay experience.
Which AvantStay home is your favorite?
I have stayed at quite a few homes, and plan to try to stay at many more—7 bookings and counting. Each is stunning in its own right.
Camila is a stunning home in Temecula with a koi pond inside. Huge pool, Jacuzzi, and a game space—this home has everything. The views are immaculate and the space is so comfortable.
Starlight Estate is truly a gem as well. It has a tennis court and lots of room for family or kids. The pool here was the best I’ve ever swam in and easy because Coachella Valley is very hot.
Give us a fun fact!
As an avid traveler, I have taken 2 round trips across the USA. One was up the West Coast all the way to Vancouver, the other was through the South and up the East Coast to Poconos. The states are huge and each one more different than the next.
What do you like to do in your spare time?
Travel, Explore, Eat are my top 3 things. I also have a passion for meeting new people and making new friends. This may be why I love to travel and explore so much!
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I opened and managed 2 food trucks in California during the food truck movement. This was very interesting as it gave me a chance to explore California, taste a thriving food scene, and understand the geographic layout of SoCal very quickly.
What’s the best advice you’ve ever received?
“The answer is always no if you don’t ask”. Once you channel this one into your thought process, your life starts to have endless possibilities.
What’s your favorite Slack channel?
#new-listings – I love seeing the new homes we are bringing into the family and exploring the possibility of visiting them!
What’s your favorite AvantStay employee perk?
The No Vacancy Stay is truly the best employee perk. I work at this company because I believe in the product and experience we provide. Staying at the homes gives you insight into the guest journey and experience. Creating those moments with your friends and family is truly unforgettable.
What has working at AvantStay taught you about the most?
The importance of traveling together. The importance of creating memories together. “Go Together, Go Far” is an amazing motto. I think about it at work with my teams, and on trips with my friends. This world can be a crazy place, but when you have others with you to help you navigate professionally or personally, it is really something to be appreciated. Life is a roller coaster, and rarely do we ride roller coasters alone.
Where is your favorite vacation spot?
This is the hardest question for me. I will rarely visit a place more than once. There are so many places that I still want to go. The world is massive and so much I want to explore. While I really wanted to put a paradise city down like Hawaii or Key West, I would have to say my favorite place would have had to be Madrid.
I went during Madrid World Pride, and I can truly say the way that the whole city joined together was magical. They even changed the crosswalk sides where it is usually a man and a woman, to two men holding hands. It really felt accepting. The city also is just a stunning place to walk and explore.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I am responsible for coordinating any marketing needs across different departments. That includes things like providing homes with adequate signage, organizing conference sponsorships, and ensuring a smooth transition during M&A integrations.
How do you like to start your work day?
I love lists! I like to start my day by creating a list of tasks to help me stay on task and organized.
What teams do you collaborate the most with at work?
Integrations and field ops!
What is your favorite thing about working at AvantStay?
I love having the flexibility to work from home, a coffee shop, or across the country!
What advice would you give to someone looking to join your team?
Always look for ways to be a team player! When one of us succeeds, we all do!
What is something that you’re proud of that you’ve accomplished in your role?
This is not in my typical job description, but I had the pleasure of working as a stylist during a photoshoot recently at our gorgeous Polo Villas. We were in a bit of a time crunch getting ready for Coachella weekend, which made it that much more rewarding to see how amazing the photos turned out!
What is something that most people don’t know about you?
I won a go-cart in a raffle when I was a kid and would drive it around in my grandparents backyard! Best surprise ever!
What do you like to do in your spare time?
In my spare time, I like to cuddle with my dog, Stanley, and watch old movies.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
During college, I worked in the library’s Media Resources Center, where I rented out movies to students and helped them edit their video projects. It was my dream college job!
What is your favorite AvantStay memory?
My favorite AvantStay memory is by far the marketing offsite that we had in Destin! It was so great to meet everyone in person, spend some time in our homes, cookout, and play games at the beach!
What’s the best advice you’ve ever received?
Maybe not so much advice as it is just a great philosophy to live by – “life’s about the journey, not the destination.”
What’s your favorite Slack channel?
#avantstaymoments. It captures a lot of the magic of the company.
What’s your favorite AvantStay employee perk?
Credits! We have so many gorgeous homes and credits help us experience them firsthand!
What has working at AvantStay taught you about the most?
There is always a solution. Just keep moving forward with your goal in mind, and you will figure it out!
Where is your favorite vacation spot and why?
Now that I live so far away from my hometown and only get to visit once or twice a year, I consider it my favorite vacation spot now. I love being in the mountains in Asheville. It really is the best place in the world (and also one of AvantStay’s markets)!
I have been with AvantStay for a little over a year now!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I am responsible for coordinating and overseeing all things field related in my markets. If there’s anything going on at any of our homes, I am who you call to get things taken care of!
How do you like to start your work day?
I am all about our dashboards in Salesforce. You can find me in our Maintenance and Owner Relation Dashboards every morning making sure I am on top of everything and ready to tackle the day with our team!
What teams do you collaborate the most with at work?
Account Management and CX teams.
What is your favorite thing about working at AvantStay?
I LOVE that no day is ever the same! There is never a dull moment in Field Operations and I thrive in this type of environment.
What advice would you give to someone looking to join your team?
You have to be flexible and adaptable to be successful in Field Operations.
What is something that you’re proud of that you’ve accomplished in your role?
I have a very ‘Type A’ personality which is an added advantage in this role. I spend a lot of time in our homes. You can find me organizing any and everything I can to help streamline things for the team. I always want to do whatever I can to assist in making sure our guests and owners have a 5 star stay each visit with us. My team members share their gratitude with me regularly and applaud my attention to detail and being able to see things through the guests’ eyes at our homes.
Which AvantStay home is on your bucket list?
Doryin Hilton Head, SC. I may live in the mountains but being from Bermuda will always take me back to the beach when I can. Dory looks like an amazing spot for a more than memorable family vacation for a big group like ours!
Give us a fun fact!
I am a huge sports fan. Mainly NFL but I also love going down to Denver whenever I can for an Avs game or two!
What do you like to do in your spare time?
Our family takes every chance we get to be outside. We are very blessed to live in the mountains. In the winter? Skiing, skiing, and did I mention skiing? In the summer we love to camp and get on the river any chance we get. We are looking forward to taking our 16-month-old son out for the first time this year.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I lived in Miami while attending college and worked as a server at a very popular night club on South Beach. There were pros and cons like there are at any job. It was always busy, the hours were awful, but the money was great! It taught me a lot and gave me even more respect for everyone in the service industry.
What’s the best advice you’ve ever received?
Always, always trust your first gut instincts. If you feel something’s wrong, it usually is.
What’s your favorite Slack channel?
#PetsOfAvantStay ALL DAY, EVERYDAY! I love getting to see all our sweet fur babies across the company.
Where is your favorite vacation spot?
BERMUDA – Not only does my whole family still live on the island but it’s one of the most beautiful vacation destinations in the world!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I help build the systems and processes to keep employees engaged!
How do you like to start your work day?
My NPR podcast, a little Beyoncé, and my skincare routine.
What teams do you collaborate the most with at work?
Legal and Finance, but what I love about my role is being able to partner with folks across every team in the business!
What is your favorite thing about working at AvantStay?
The trust I’ve been given in making a meaningful difference in the employee experience.
What advice would you give to someone looking to join your team?
Be prepared to get your hands dirty. The People & Talent team is highly collaborative and no job is too small!
Which AvantStay home is your favorite?
Twilight Vines – I stayed there for my 1st company offsite. I got to meet so many folks face-to-face when we’re otherwise remote, and had an awesome time collaborating live and getting to have some fun!
Give us a fun fact!
I’m the oldest of 11 children!
What do you like to do in your spare time?
Big video game nerd! Right now, lots of Destiny 2 on PS5.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I had a summer job collecting tolls on a bridge!
What is your favorite AvantStay memory?
Visiting new markets to help welcome new employees.
What’s the best advice you’ve ever received?
Examine what you tolerate.
What’s your favorite Slack channel?
#people-and-talent, of course!
What’s your favorite AvantStay employee perk?
A remote-first environment.
Where is your favorite vacation spot?
Medellin, Colombia! Photo from paragliding in a nearby town, Corconá:
Delivering a consistent, first-class hospitality experience for every guest is the standard at which we operate. We give guests all the amenities of a hotel paired with the comfort of a private space to create a one-of-a-kind vacation. By going above and beyond for our guests, we receive more five-star ratings than the competition, drive more bookings, and maximize homeowner income. Of course, we couldn’t do it without our owners’ stunning homes. Check out some of our favorite guest reviews from April 2023.
Destination Sun Dance | Coachella Valley
Felix X. | ★★★★★
“My group of 7 stayed here for Coachella and we loved the house! Everything was clean and functional, and the beds were very comfortable. We used the pool, hot tub, ping pong table, grill, and putt-putt in the backyard. On top of that, AvantStay even provided some free drinks in the fridge and accessories for the festival! The host was also friendly and responsive in communication. My group will bookmark this place and will try to stay here again next year.”
“AvantStay totally pulled through for us with this amazing property. When another listing fell through, this beautiful house fell into our lap, and we upgraded for sure. This place is walking distance to all the fun shops & murals on South Congress. There’s coffee and restaurants right around the corner. It’s also a short Uber ride to all the bars & restaurants Austin could offer. The house is stunning. The decor is top-notch. The communal space is open & great for hanging out. The pool area and outdoor space is unreal.
Seriously book your stay here nowwww!! The only thing missing was a full-length mirror in the guest house, but we hardly noticed!
Thank you for the wonderful experience. Our group of 14 had plenty of space and a wonderful weekend to remember!”
“The house was perfect! We celebrated my husband’s birthday with a small group of friends and the house was spacious, had very comfy beds with king beds for everyone. The pool was lovely and the backyard was perfect for hanging out and enjoying the day! We hiked in Joshua Tree and the park was so close with the park’s signature hiking trail literally up the road from the house! We also had a private chef in for dinner and it was perfect!”
“We had a great stay at this home. It was perfect for our large group and had everything we needed for a fun weekend. It was very clean and had wonderful special touches like high-end toiletry products in the bathroom. The house has tons of games and everything we needed for cooking meals for 14 people. We all talked about coming back in the future!”
“What an unbelievable home! Just as beautiful and lovely as the pictures. Plenty of room for our large family and yet so cozy. We love to cook and were very pleased when we saw how well stocked the kitchen is with cooking equipment (sheet pans, blender, serving bowls, you name it!!).
It’s a great location between downtown Truckee and Tahoe City and there are even some nice trails steps away from the property. Amazing stay!”
“The place was perfect! Great location for Empire Polo grounds. Only took us minutes to get back each night. Also very close to Costco for pizza, ice, gas, and cases of water and other drinks. Plenty of outdoor entertainment with pool, spa, foosball, darts, corn hole, ping pong, and fire pit. Very spacious. Plenty of room for cooking for a group, playing board games, and just hanging out. Layout of 5 bedrooms and 3 bathrooms was perfect for our co-ed group. Personal touch welcoming was extra special and really appreciated. Communication was great and very helpful. Would definitely come back again! We had just as much (if not more) at our stay, as we did at our festival.”
A high-quality guest experience is the backbone of a successful vacation rental business. Why not partner with the leading hospitality platform to bring that to your vacation rental?
We ensure that each home is stocked with anything guests might need during their stay, including an array of high-quality consumables and thoughtful localized welcome packages. If guests need additional supplies or want to begin their stay with a fully-stocked fridge, they can easily request that upgrade via our app.
AvantStay guests also have access to 24/7 live support via SMS, email, or phone, and we troubleshoot every issue to ensure they are well cared for so you can sit back and relax. By resolving 90% of guest issues on the first call, we receive higher ratings and better guest satisfaction scores than any other manager in the space.
Coachella & Stagecoach – you were on fire this year. A handful of our favorite brands set up activations at our vacation homes and invited some of the hottest celebs and influencers currently gracing our FYPs. Take a look inside our star-studded homes and you’ll see proof of why your fave brands know to have their events with us.
Ready to party?
@pierresnaps
Camp Poosh
If you’re a true Kardashian stan, we assume you followed along for the first annual Camp Poosh held at Buena Vista by AvantStay. ICYMI, they came back for seconds. Almost doubling in experiences, vendors and pop-ups, Poosh really showed out for Coachella weekend 1 this year.
A true favorite among all, Buena Vista is a one-of-a-kind estate located in Thermal, CA. This desert oasis includes over 40 acres of land, a freshwater lake with a paddle boat, paddle boards, kayaks, bonfire-style fire pit, a 60 ft. pool and spa, oversized lounge areas, a gourmet kitchen, cruiser bikes, and even private sports courts (bocce ball, tennis, pickleball, volleyball and a soccer field). If that wasn’t enough to sell you, might we add it’s only a 10 minute drive to the Polo Fields.
For your very own taste of a Buena Vista event (or wedding), head here.
Back to our regularly scheduled programming. Like we said, Poosh really showed out this year and we want to tell you all about it. Let’s get to it, because we totally know that’s what you came here for.
@pierresnaps
Welcome to Camp Poosh
In true summer camp fashion, campers are greeted with a large “Camp Poosh” sign and branded Camp Bulletin Board upon arrival. Once they’ve found some parking, campers head inside where they’ll find their bunk room complete with a Slip Silk bedding and a curated welcome kit – only the best for a guest list as star-studded as this one.
@poosh@pierresnaps@pierresnaps
Wellness
The Pooshies started the weekend off right with a plethora of wellness activities. From Platefit’s Core and Booty workouts, saunas, cold plunges, they were truly detoxing before the retox.
@pierresnaps@pierresnaps@pierresnaps
Beauty + Fashion
Now that you’re feeling great, it’s time to look great, too. After breaking a sweat, campers cleaned up and headed to the Aveda Hair Garden, Shark Beauty Style Shop Salon, and Anastasia Beverly Hills makeup station.
@pierresnaps@pierresnaps
And you already know the fits were on fire. Campers could head inside to Camp Poosh Outfitters by DSW where they’d have their pick at hand-picked items from Lucky Brand, Lee Jeans, Dr. Martens, Vans, Steve Madden, and Tevas.
@poosh@poosh
Things to Do
Not that’d you’d ever run out of things to do staying at Buena Vista, but Poosh brought plenty of play for their Pooshies.
Thursday night, campers could cozy up by the campfire and roast marshmallows for s’mores made with Lindt chocolate (yum!).
@pierresnaps@pierresnaps
On Friday, Drew Martin held a joint bar and taught campers how to roll (as if they didn’t already know) – but also supplied plenty of pre-rolls like a grab & go bar we’ve always dreamed of. The Camp Cocktail bar served by Magic & Cocktails was poppin’ and resident DJ Carter Cruise was slaying the decks.
Marc Patrick/BFA.com@pierresnaps@pierresnaps
ByChari had a designated area for VIP campers to create their own pearl-beaded belly chains or custom designed piercings with earrings designed by Kourtney. The Sis Kiss offered permanent jewelry that symbolized the permanence of Kourt + Travis’ love.
@pierresnaps@pierresnaps@poosh
Campers could head to Slip Silk’s glamped-out tent for a photo op where everything was soft ‘n’ silky. With silk sleeping bags, silk pajamas, bedding, sleep masks and more, camp photographer Pierre was getting all those IG-worthy shots.
@pierresnaps@pierresnaps
On Saturday, Mike Posner graced te grounds with an energetic set. The DJ from Kourt + Travis’ wedding (DJ Cassidy) even made a guest appearance.
Food + Bevvies
After all that, we hope you’re hungry. Camp Poosh was prepped for the munchies with an entire Food Hall. Monty’s Good Burger had its own tent, Postmates had a popsicle stand, and Trill Burgers was serving all day.
@pierresnaps@pierresnaps@pierresnaps
Yes, we know sweets aren’t food, but they still are delicious. Smart Sweets a grab & go store for campers to get whatever they were craving.
@pierresnaps@poosh
Celsius supplied a canteen, an ice lunge, and a fruit cart by Gourmelatas.
@poosh
Saturday morning, everyone gathered ‘round and sang HBD to Kourt around the cutest Aries Baby cake.
@pierresnaps@pierresnaps
That’s all for Camp Poosh, but we’re only getting started.
Celcius
With an ice-sculpted pitcher pouring out colder-than-ice cold Celcius, they really brought the energy here at Mirabella by AvantStay. What’s a Mirabella, you may ask?
TL/DR: Mirabella is an equestrian compound with three homes, a private barn, a 5-hole pitch and putt golf course, and a private lake with a dock and 3-tier waterfall for kayaking and paddle boating. Ok maybe that was too long, but you definitely read it – right?
AvantStay
Anyway, during Coachella weekend 1, Celsius held an event to launch their new Oasis Vibe flavors and they hosted some of our favorites – Paris Jackson, Alessandra Ambrosio, Shaun White, and Sara Sampaio to name a few.
Getty Images for CELSIUSGetty Images for CELSIUSGetty Images for CELSIUS
Stagecoach Music Festival
Fast forward and we’re at Stagecoach Music Festival.
Helen Owen
Back at Buena Vista, we had one of our repeat VIP guests,Helen Owen, stay the weekend. Helen invited her besties for the launch of her new clothing line collab with Feat, and she did not disappoint.
Helen added an AvantStay private chef to her stay who set up a gorgeous brunch with a yogurt parfait, fruit platter, sweet potato hash, skillet frittata, waffles, bacon and roasted potatoes. Sounds like the pre-fest feast of our dreams, TBH.
Girl With No Job
Podcaster & social media influencer Claudia Oshry (@girlwithnojob) spent Stagecoach with us at Legends along with her sister Margot and Shannon Ford. While she was there, she recorded her podcast and plenty of entertaining TikToks.
@claudwithnojob@claudwithnojob
No more FOMO
Don’t let FOMO hit again next year. Get ahead of the crowd and lock in your stay for Coachella Valley’s hottest fests, while you still can.
CRM stands for “Customer Relationship Management,” but not in the way you may think. I don’t actually have any direct conversations with our customers. I’m more of a behind-the-scenes relationship builder. Some may also refer to my role as a Lifecycle Marketing Manager or Retention Marketing Manager. My goal is to build trust and personalized relationships with our brand through our CRM comms.
How long have you worked at AvantStay?
Just hit 1 year this month (April 2022)!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
Basically, my job is all about trying to keep people coming back for more at AvantStay. I leverage emails, push, and in-app messages to drive direct bookings. We can personalize these messages based on homes people have stayed at, regions they’ve browsed, etc. to make their experience with our brand feel more personalized. I’m always trying to think of new ways we can communicate our value propositions with our consumers, while simultaneously analyzing data and performance to try to predict consumer behavior and make our marketing even more powerful.
How do you like to start your work day?
I like to start by making my bed, which my dog usually insists on helping with. Then I take him for a nice walk outside before the screen time begins!
What teams do you collaborate the most with at work?
Brand & Creative, Product, Engineering
What is your favorite thing about working at AvantStay?
My favorite thing about working at AvantStay would have to be the people. I’ve met some incredibly talented and smart people here. Everyone is also incredibly caring, passionate about what we do, and always open to trying new things.
What advice would you give to someone looking to join your team?
It’s cheesy, but expect the unexpected every day. You gotta be able to roll with the punches and be flexible!
What is something that you’re proud of that you’ve accomplished in your role?
This is not a very sexy response, but I’m proudest of building out a process between CRM and the Creative/Brand team. When I started, we were building and scheduling emails on the day of send. Today, we are scheduling emails over two weeks out, which gives our team a lot more breathing room, and more flexibility to take time off and enjoy our homes!
What is something that most people don’t know about you?
We Don’t Talk About Bruno was in my Top 100 Spotify songs in 2022, but I still haven’t seen Encanto.
What do you like to do in your spare time?
I love a healthy mix of yoga, watching Love Island UK, and hanging out with friends and family.
Which AvantStay is on your bucket list?
Matador in Malibu, CA. I can’t get enough of the views!
What’s the best advice you’ve ever received?
My Nana used to always say to me, “Rome wasn’t built in a day.” Good things take time, and I think that applies to both your personal and professional life.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
I work with our wedding reservations in the Coachella and Temecula markets! I am responsible for being the main point of contact for each bride and groom throughout their planning process and ensuring they have a great experience and our team is set up for success!
How do you like to start your work day?
A good iced coffee and playing ball with my new puppy!
What teams do you collaborate the most with at work?
I work the most with our Field Operations team.
What is your favorite thing about working at AvantStay?
I love that my position is both remote and out in the field with guests. I’m very much a people person, so I enjoy getting to know our guests.
What advice would you give to someone looking to join your team?
This job is rewarding, but you have to have patience and drive to want to succeed.
What is something that you’re proud of that you’ve accomplished in your role?
In my one year with the company, I have learned and educated myself so much. Our guests compliment me for that, so I feel my time and efforts are now paying off. I have been working hard on creating relationships with local vendors and showing them what AvantStay is all about by attending local mixers and events in my off time. People are excited about what we have to offer!
Which AvantStay destination is on your bucket list?
I would love to check out a property in Destin, FL!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
An HRBP is a strategic partner to company leadership and a support function to company personale. Daily functions widely vary from employee relations, engagement, development, org planning and retention all the way to developing, coordinating, and implementing policies, processes, and initiatives to ensure compliance and company needs are being met.
How do you like to start your work day?
As I shared above, a day in the life of an HRBP varies drastically. I like to start my day by visualizing tasks at hand, competing priorities, and executing a plan of action. My day starts with a cup of joe in hand, lo-fi music for white noise, as I review inquiries that have come in since the prior business day. Then I jump straight into manifesting my plan of action!
What teams do you collaborate the most with at work?
People & Talent, Business Affairs, HQ and Market Ops
What is your favorite thing about working at AvantStay?
Working amongst an organization of individuals who are hungry, excellent, resilient, and open. Day in and day out I touch nearly every facet of the business. It never ceases to amaze me how brilliant our team is. Every individual strives to go the extra mile. We help others. We collaborate to drive new initiatives. We are open to feedback and new ideas. Most importantly, we do so with a positive attitude! Easily my favorite part of working at AvantStay.
What advice would you give to someone looking to join your team?
This is a loaded question, so much advice I can share! I will keep it brief. An HRBP is a function within People and Talent. As such we are a support role to the business. It is necessary to embrace a progressive mindset focused on steward leadership to ensure you help foster an environment where talented employees are nurtured and help grow the business.
What is something that you’re proud of that you’ve accomplished in your role?
I am proud of continuously contributing to the evolution and improvement of team processes by providing feedback and sharing ideas that increase strategic output, drive efficiency and enhance technical capabilities.
What is something that most people don’t know about you?
I converted a Dodge ProMaster into a home and lived vanlife 1/3rd of the year! On my bucket list is to travel by van to all the National Parks in the contiguous United States.
What do you like to do in your spare time?
I live an active lifestyle. Hobbies include running, cycling, and hiking.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
In college I did Wildness Search and Rescue at Yosemite for a summer.
What is your favorite AvantStay memory?
My favorite AvantStay memory to date was when I was selected as HERO of the month. I was both nervous and excited to send us away that day. GTGF!
What’s the best advice you’ve ever received?
To give anything less than your best is to sacrifice the gift.
What’s your favorite Slack channel?
Oh man, too many to pick just one! Toss up between #avantstay-diy-channel #green-thumbs-of-avant and #petsofavantstay
What’s your favorite AvantStay employee perk?
Travel Credits
What has working at AvantStay taught you about the most?
How lucrative residential rental properties are. Great ROI!
Here at AvantStay, we believe our employees deserve more recognition than just your traditional Employee of the Year – instead, we recognize our HERO’s. An AvantStay “HERO” is someone who is Hungry, Excellent, Resilient, and Open.
Earlier this month, we awarded five talented individuals from our team whose star-power really shined through last year. Please join us in congratulating our 2022 AvantStay HEROs of the year and check out what their teammates had to say!
HERO of the Year
Taylor Wright, CX Manager
“I cannot send enough praise Taylor’s way. She has taken on more challenges this year than I could write. Most notably, she’s transformed our relocations & VIP team into a well-oiled machine while simultaneously building a service improvement team. Taylor has effortlessly taken charge of ensuring AvantStay is positioned to obtain Superhost ensuring we’re learning from each review we receive. Taylor is selfless and easy to work with. She’s proactive when it comes to gaps in the organization, and she’s all about empowering her team members to take ownership, support each other, and hold each other accountable to do great work.”
Most Hungry
Cameron Herget, Brand Content Producer
“Cameron takes initiative to succeed at her role, but she’s also constantly stepped up to support the team and shift to learning new responsibilities. This year, she’s moved seamlessly from focusing on social content to taking on work on the blog, emails, ads, and overall marketing strategy. She’s always fast to respond when someone on the team needs help, and she captures the bold, playful tone of our brand voice & visuals so well across channels and her hunger to improve & learn always shows through!”
Most Excellent
Will Parkhouse, Senior Director of Field Operations
“There are not enough good things to say about Will. I know I speak on behalf of the whole Field Team when I say that I think the world of Will and I know there is no better leader for his role than him. This man is ALWAYS on point! No matter the time of day or how “sticky” of a situation you may be in, Will is there with a huge smile and encouraging words. I have never encountered another person like him at work or even in my personal life. Will’s dedication and drive are unmatched. He has the most positive attitude and enthusiasm for this company and life in general. Of all the amazing assets AvantStay has, Will is definitely one of our best”
Most Resilient
Hannah Gwazdauskas, OX Training & Onboarding Specialist
“Hannah is someone who serves others before herself, takes pride in doing a good job, and always has a good attitude regardless of the situation. She has been dealt an interesting hand this last year at AvantStay with shifting responsibilities, and now leading our offshore team to help alleviate the number of accounts OEM’s have and provide a great experience for all involved. Hannah is an integral part of AvantStay and deserves this award of Most Resilient!”
Most Open
Chloe Buss, Field Operations Regional Director
“Chloe is always open to new ideas that may work better for certain markets or improve the flow of certain field ops teams. When I go into markets, I always ask her what I can do to assist in the market even if it is not one of hers.”
We know you’re a trendsetter but figured you’d like to see your year in travel anyway. Below we’ve gathered facts you’ll love about our guests, where you traveled with us and some of our fave moments from you in your vacation era.
Total Number of Guests
You have a lot of friends. 300,000 of you stayed with us!
Your fave day to book was Wednesday. Did you wear pink?
The Marley Hotel in Palm Springs
Most Booked Day
We had the most bookings on August 10. Leo season must have had you feeling confident in your decision-making skills – how on-brand!
Roca Roja in Sedona
Busiest Vacation Days of the Year
You certainly knew how to holiday. Our most booked days this year were for Thanksgiving day and the day after (so you could decompress from all that feasting).
Longest Stay
Some of you really made yourself at home. Our longest stay was 201 days in Key West.
Source: Key West
Favorite Homes
You fell in love with just about every home, but particularly the ones in Joshua Tree. Our top rated homes this year was Jackrabbit Ridge.
Jackrabbit Ridge in Joshua Tree
Most Unique Concierge Service Requested
While all of our concierge requests are unique, one really stood out.
For this San Diegobachelorette weekend, we crafted a total surprise for the bride with tons of fun like: custom robes for their at-home spa day, champagne welcome towers, a boozy brunch, private chef dinners, two nights of VIP Table Service at San Diego’s most popular clubs, a beach bonfire, custom cookies, custom pool floaties, and three full days of a private driver and party bus around San Diego.
Vista in San Diego
Best Event at Our Homes
ICYMI, our homes are perfect for events. With tons of sprawling properties with luxury amenities like pools, private lakes, outdoor kitchens and more, our events team is here to help you plan your dream celebration.
Not to fan-girl, but we kinda did during the Camp Poosh event at Buena Vista in Coachella Valley. From archery to Ephemeral Tattoo, a camp store, friendship bracelet making, and a star-studded guest list, this event really had it going on.
Buena Vista in Coachella Valley
Best Use of Employee Travel Credits
We take just as much pride in our homes as we do our stellar roster of employees. As a small token of our appreciation, our employees get travel credits to stay at our properties so they can get an IRL experience of the brand they rep.
One of our employees really stood out using her travel credits this year. Our Social Media Coordinator, Taylor, used her credit to give her parents an anniversary trip to 121 Hotel inNashville. Happy anniversary Mr. and Mrs. Vance!
Visiting Arrington Vineyards in Nashville
Most Liked Instagram Post
You loved following us on IG, but the fan fav was this reel. See for yourself by clicking the picture below.
Most Liked TikTok Post
We’re proud of you for making the transition to TikTok. Here, our best video was this one where we used our astro-knowledge to decide where you should travel based on your star sign. Click the picture below to check it out.
Hacienda at Coachella in Coachella Valley
Most Unique Home Amenity
Amenities are kind of our thing. True to 2022, our most unique amenity of the year has to go to the pickleball court at Date Palm Estate in Coachella Valley. We obviously like to stay on-trend so we had to add one to this stunner of a stay.
Date Palm Estate in Coachella Valley
Most Requested AvantStay Swag
So you hopped up out of bed, turned your swag on, and landed on a favorite swag item of ours. Our most requested swag item was this OOO hat, which in a totally unbiased opinion, we think makes for the best way to let your boss know you’re taking time off.
OOO Hat from the AvantStay Store
And that’s a wrap, 2022! Thanks for all your stays and shared experiences – we can’t wait to see you next year!
How would you describe your job & responsibilities to someone who doesn’t work in your field?
As a Task Force Manager, I travel to different AvantStay destinations and support our teams in the field. This support spreads over a range of things including training new employees, completing any ongoing product management projects in the markets, onboarding installations, disaster relief—the list goes on. Basically, if there’s a major need in any of our markets, the Task Force team is here to help!
How do you like to start your work day?
I wake up around 5:30 a.m., listen to the Breakfast Club (or something on YouTube), then go to the gym or run. From there I grab some coffee, check Slack and my emails, and have a stand-up with the team to go over our plan of action for the day. Outside of that, my days are varied and range from visiting current or onboarding properties in the market to assess their conditions or completing ongoing PM projects in our markets.
What teams do you collaborate the most with at work?
It would have to be field operations, onboarding, and owner experience.
What is your favorite thing about working at AvantStay?
My favorite thing about working at AvantStay is having the opportunity to collaborate with a variety of amazing teams across the nation! I get to meet a lot of great people who truly care about the success of AvantStay.
What advice would you give to someone looking to join your team?
Have a service-minded approach on what both a guest and owner would expect in our homes while on vacation, and be open to travel across the nation at any time of the year!
What is something that you’re proud of that you’ve accomplished in your role?
First, it would have to be successfully getting Austin started. Right before this role, I was the Area Manager for Austin, and the market at the time had 0 (count ’em ZERO) homes when I started. Starting with the first property in the market, Dawson, it took the collaboration of both Jackson (Austin, Assistant Area Manager) and me to locally onboard each home, get them stocked and up to our brand standards, and ensure that they were fully guest ready!
Another thing is training the team in Key West. Key West is one of our new markets, and it is also unique in that we acquired the homes from another vacation rental company. It was great to work directly with the team to get them ‘up to speed’ on our systems, processes, and the AvantStay’s overall mission.
What is something that most people don’t know about you?
I studied abroad in Mexico for two months in college!
What do you like to do in your spare time?
Cooking! I can stay in a zen state of mind while cooking. There is something about having the opportunity to create something beautiful with only a few (or a multitude) of ingredients at your disposal.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
It’s not really unusual, but I used to work at the Hobby Center in Houston. A lot of people don’t know this, but I’m a huge musical fan, so that was a convenient way to work and watch ‘free’ Broadway musicals!
What’s the best advice you’ve ever received?
“Just take a deep breath!” It’s simple but has a major effect. We’re in a field that can be extremely stressful at times, and you never know what challenge you’ll face each day. Regardless of the situation, relax, take a deep breath, and try to recenter yourself to take on the issue. You may not be able to control the issue, but you can always control your actions.
What’s your favorite AvantStay employee perk?
Did someone say Unlimited PTO, Perks at Work, and Gym reimbursements? Sign Me Up!
Where is your favorite vacation spot and why?
Anywhere in the Caribbean! The views, food, and relaxing ambiance is amazing—plus you can’t beat the activities. Zipline anyone?
Model, business-owner, and former Victoria’s Secret Angel, Jasmine Tookes, took her friends on a weekend getaway to our vacation home Canopy in Park City, Utah. We sat down with Jasmine to hear her more about her stay and her new business, JOJA.
Tell us some of your favorite things about the home you chose for your stay in Park City.
I stayed at the home Canopy, and my favorite feature in the house was definitely the downstairs hang-out area. My friends and I spent so much time down there playing games. I also absolutely loved the outdoor hot tub. It’s so beautiful and cozy to sit in a hot tub while it’s snowing with a spectacular view.
Is there anything that really stood out to you about the home?
The location of the house could not be more perfect, we were only about five minutes from the slopes. This made it really great for the group when someone wanted to go back early or join later on the mountain.
You can’t beat the skiing here in Park City. Now for the bigger question—what is your go-to aprés ski drink?
My go-to apres-ski drink is a Moscow Mule, It’s always just so refreshing after a long day on the slopes!
We know you’re big into fitness. Do you keep up with any workout routines while traveling?
It’s always really hard to stay in a routine while traveling, but I found that if I travel with a few booty bands and ankle weights I’m able to get a decent workout in. A lot of people also think you need a gym to get a good workout or a giant space but you can actually get a lot done in small spaces as well. My best friend Josephine and I started JOJA, which is a lifestyle/fitness brand, and we share workouts that you can do in the comfort of your home. It’s been great to see what our community can accomplish at home throughout the pandemic.
Your company, JOJA, is all about working out with your best friends. Did you incorporatethis into your stay at our Park City home?
JOJA is about getting your body moving, so in Park City, our workouts for the weekend were all about skiing. We were on the slopes for about 6 hours every day, and my legs were so sore! There’s nothing better than getting a workout in, while not even thinking about it, while also having the best time with friends.
We’re so glad you had a great time with us in Park City! Which AvantStay destination is next on your list?
Well, I just saw that you offer Cabo San Lucas, which is one of my favorite places to visit as it is so easy to travel from Los Angeles. Cabo has so many beautiful homes to offer! I actually spent my birthday there with a few friends and I cannot wait to go back.
How would you describe your job & responsibilities to someone who doesn’t work in your field?
As a Product Manager, I prioritize and launch product features that help AvantStay drive revenue and reduce costs. I currently work on our internal Property Management System, and my user base is our internal Customer Experience team. I work with CX leadership to define the biggest problems the team faces. After prioritizing which issues to solve, I work with Design and Engineering to come up with feasible technological solutions that solve our user’s needs.
How do you like to start your work day?
I usually start my work day with a cup of black coffee as I check Slack messages. My days are usually pretty meeting heavy, and I work with teams across many different time zones, so it’s important for me to catch up on conversations before the day gets too hectic.
What teams do you collaborate the most with at work?
What is your favorite thing about working at AvantStay?
Definitely my amazing colleagues on the Product & Engineering team! Everyone is so collaborative and smart, and we all come from different backgrounds, which means I’m always learning something new.
What advice would you give to someone looking to join your team?
Despite our scale, AvantStay is still a startup. Things move quickly here – don’t be surprised if your team or your priorities change every couple of months. While the fast-paced environment can be intense, it means there are many opportunities for leadership and initiative on all rungs of the ladder. Don’t be afraid to speak up and take ownership if you notice a process or product feature that needs a leader!
What is something that you’re proud of that you’ve accomplished in your role?
I am most proud of launching our internal reservation management tools this past December. It was the biggest and highest-stakes product launch I’ve led. The new tools have enabled us to unlock greater customization and efficiency for our CX teams. The month leading up to the launch was pretty stressful, but now I can look back on the project with pride and satisfaction!
Which AvantStay home is your favorite?
Palione Papalani in Kailua, Oahu is on my AvantStay bucket list. The pool and tropical backyard look like a mini resort and the home is within walking distance from one of the most beautiful beaches in all of Hawaii – Lanikai Beach.
What is your favorite AvantStay memory?
My favorite AvantStay memory is our Product Team offsite in Temecula. It was so fun to spend quality time with my team, and the wineries in Temecula were so beautiful. And of course, we were staying at a beautiful AvantStay home!
What’s your favorite Slack channel?
My favorite Slack channel has got to be #dev-fun, where my product and engineering coworkers post random memes and videos. The jokes can be pretty nerdy, but that’s what makes them fun.
What’s a fun fact most people don’t know about you?
I am fluent in Portuguese! I fell in love with Brazilian music in high school, which inspired me to learn Portuguese in college and then live in Rio for 3 months during a summer internship. Many years later, I met my now-husband in Los Angeles – and he is from Rio of all places! Many of the engineers at AvantStay live in Brazil, so knowing Portuguese and Brazilian culture makes work extra fun.
Where is your favorite vacation spot and why?
I’m a sucker for Brazil. Most recently, I visited Angra Dos Reis, about 2 hours south of Rio de Janeiro. If AvantStay ever goes international, this is the place to go!
